Why Choose a 3PL for Last Mile Delivery | Benefits of 3PL Last Mile Delivery Services

Is a 3PL Last Mile Delivery Partner Right for Your Business?

Last mile home delivery plays an integral role in earning customer loyalty. For retailers, the challenge of balancing driver team contracting, daily operations, and ROI can be overwhelming. When do the costs of maintaining in-house last mile delivery become too high? And what does your business have to gain from partnering with a strong last mile delivery 3PL partner? Many businesses look to 3PL last mile delivery partners to reduce staffing and technology costs, make up for the lack of scalability of their in-house processes, and minimize risk.

Understanding the role of a 3PL in last mile delivery helps retailers identify when outsourcing can become a strategic advantage.

7 Key Benefits of Last Mile Delivery with a 3PL Partner

There are numerous benefits to leveraging an expert last mile delivery provider for home delivery needs.  Among these are a few that can collectively make a significant impact on a customer’s delivery experience and company profitability.  An expert like FIDELITONE can bring expertise, proven processes and technology to help retailers reduce the cost of last mile delivery and reach new markets while earning customer loyalty.

1. Access to new markets – For emerging and growing businesses, accessing new markets through last mile delivery is critical to future growth. Turning to 3PL last mile delivery providers reduces the risk and investment costs associated with expanding into a new region. FIDELITONE’s nationwide network of last mile delivery warehouses can help you quickly get up-and-running in hot markets.
2. Consistent customer service – Consistently high-quality service from driver teams is a top priority for retailers. FIDELITONE’s last mile delivery services safeguard your brand and elevate your customer experience. From curbside to white-glove delivery, FIDELITONE crafts service level agreements to meet the needs of your product and customer base.
3. Industry-leading technology – It’s hard to keep up with the latest last mile delivery technology. The cost of purchasing or developing last mile delivery technology is considerable. But last mile delivery costs aren’t just about having access to technology, your team also needs the expertise to use it. FIDELITONE’s expert routing and scheduling teams put the latest in last mile delivery technology to use for clients. By reducing last mile delivery costs with technology, FIDELITONE’s scalable technology solutions help grow your business.
4. Real-time data and insights – In addition to optimizing processes for cost-efficiency, the latest 3PL technologies help improve the customer experience through user scheduling, delivery notifications, real-time tracking, and more. FIDELITONE’s real-time reporting tools increase customer satisfaction and put actionable data into your hands immediately.
5. Improved performance and customer satisfaction – Expertise, technology, and customer-centric processes come together to deliver customer satisfaction. As a 3PL last mile delivery partner, FIDELITONE is fully committed to developing right-fight solutions for your business—putting your customers on the path to loyalty. FIDELITONE supplies clients with customer satisfaction metrics, including metrics on on-time deliveries, complete deliveries, damage free deliveries, and customer survey scores.
6. Reduced and controlled operating costs – Reducing cost fluctuations and overall costs of last mile delivery is a key benefit to weigh when considering a 3PL last mile delivery partnership. In addition to cutting the expenses of owning technology and operating last mile delivery teams, a strong 3PL last mile delivery partner reduces ongoing costs. FIDELITONE offers fixed-cost deliveries, avoiding costly surcharges and other variable costs.
7. Continuous improvement – With data-driven business reporting, FIDELITONE leverages dedicated technology and teams of experts identify new opportunities and increase efficiency. Through regular business reviews, FIDELITONE helps clients find more potential and earn customer loyalty.

Among the numerous benefits of partnering with a 3PL, consistent (and exceptional) service stands out as one of the most important.  Exceptional service leads to customer loyalty, reduced costs and better partnerships.  Breanna Metcalf, one of FIDELITONE’s Regional Managers in our last mile delivery operations shares her insight into creating consistent customer service.

“Customer service is a top priority when hiring leaders and onboarding partners at FIDELITONE. The best way to succeed is to ensure every team member delivers top notch customer service. At FIDELITONE, we take time to thoroughly understand the expectations that customers of retailers expect and we are built to easily adapt to changes in expectations. We’ve been in the business for decades and have the knowledge and experience to ensure quality customer service to all we provide for.”

Breanna Metcalf, Regional Manager

FIDELITONE: Always-improving Last Mile Delivery Services

FIDELITONE brings expert solutions to help client’s realize the full benefits of last mile delivery through efficiency, visibility, and brand consistency. Leveraging decades of supply chain experience, FIDELITONE removes logistics obstacles facing retailers by facilitating last mile delivery solutions based on the latest technology.

FIDELITONE’s robust processes for managing service levels, operations, and ROI help clients put the best foot forward during the delivery experience, earning customer loyalty—increasing ROI and customer satisfaction.

Seeking a tech-forward 3PL last mile delivery solution? Contact us online or call 800.475.0917 to ask about our last mile delivery services.