Our Services
Our Proven Process
We manage resources, create right-fit solutions and optimize supply chain processes to advance your business performance and profitability. At every step and in every service, FIDELITONE employees focus on the touchpoints that safeguard your brand and keep your customers coming back.
Knowledge Center
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The Keys to a Successful Onboarding for Last Mile Delivery Services
Efficient and comprehensive onboarding is essential when implementing a last mile delivery solution, especially when partnering with a third-party logistics…
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Critical Delivery Event Integrations for Great Customer Experiences
Last mile delivery is a complex journey, filled with multiple handoffs and moving parts, from…
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Top 3PL KPIs & Performance Metrics to Track for Success
Outsourcing fulfillment to a third-party logistics (3PL) provider offers businesses the ability to scale, expand…
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Understanding Amazon’s Inbound Placement Fee: Key Insights for Sellers
Fulfillment by Amazon (FBA) can be a convenient option for brands seeking to streamline their…
Case Studies
See how FIDELITONE’s solutions address the needs, solve challenges and deliver valuable outcomes.
Beside the rise of the health and wellness industry sits “man’s best friend”. With unprecedented sales reaching the Pet Health and Wellness space, this leading brand was facing the ch
Inventory Forecasting – Worth It’s Weight In Gold In-house service organization for national home improvement retailer improves first-time repair rate to over 90% and reduces inventory by 37% Key Challenge A first-time repair rate of around 50% wasn’t cutting it. The retailer knew its current solution wasn’t meeting customer expectations. Nothing short of 90% first-time…
Repair Parts: Cycle Times For The 21st Century National consumer electronics retailer improves fill rate to over 95% and saves more than $1 million in parts cost annually. Key Challenge The client, a national consumer electronics retailer, previously relied on a manual process to hunt down repair parts from directed sources. Independently, each of the…
Flawless Forecasting Predicts Supply Chain Success Forecasting tool helps copier manufacturer achieve over 99% inventory accuracy on parts. Key Challenge This copier manufacturer provides a premium copier line with annual service agreements. They ship parts from distribution centers in California and New York to 40 forward stocking part center locations nationwide. FIDELITONE manages nine of…
On Target and On-Time: Optimizing Omni-channel Fulfillment While expanding retail channels and growing an ecommerce business, retailer makes all the right moves for efficiency and customer satisfaction. Key Challenge Low fill rates and order errors were undermining sales. There was little or no visibility into order activity and inventory levels, creating slips in inventory management….
Learn how a worldwide power tool manufacturer improved their service part order fill rate to over 96% and reduced their on-hand inventory by 25% resulting in significant cost savings and increased customer satisfaction.
Our Company
FIDELITONE is a supply chain management firm that delivers exceptional customer experiences and helps you earn their loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery and service parts management.
Join Our Team
Working at FIDELITONE is more than a job, When you join the FIDELITONE team, you join in a promise: We deliver customer experiences that create loyalty.