Service Parts Management

When it comes to products with long life cycles, the customer experience typically extends well beyond the initial purchase. Warranty service and repair events are likely and managing a service parts operation can be complex. FIDELITONE provides and end-to-end service parts management solution that helps you maintain customer loyalty and add to your bottom line.

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End-to-end service parts management solution

From customer order through returns management, we can create a comprehensive and specialized solution for your service parts operation. Our end-to-end solution includes:

Inventory Forecasting
Vendor Management
Procurement
Inventory Management
Parts Fulfillment

Inventory Forecasting

The secret to effective inventory planning for a service parts operation is inventory control. By getting a handle on the demand for your customer base, you can take hold of it.

Vendor Management

With experience that spans more than 1,400 well-known brands, let us establish, manage and report on relationships with your vendors/suppliers to source goods, procure inventory, purchase goods and set expectations on cycle time and service levels.

Procurement

Our parts procurement solutions create efficiencies in your supply chain while focusing on quality and reducing costs. Our technology and skilled experts work together to deliver a solution that addresses your challenges.

Order Management

From drop ship management to virtual returns, we look for ways to eliminate nodes in your supply chain and refine resource allocation.

Parts Fulfillment

Timely fulfillment of parts whether a part is shipped to direct to a consumer’s home or to a technician in a repair center.

Transportation Management

Parcel, LTL and TL transportation management services to optimize your shipping, reduce costs and improve service.

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Our approach and proven process

Coupled with our capabilities, we adhere to the process we have designed from decades of experience. Our process, the Path to Loyalty, is how we successfully deliver the outcomes our clients expect.

We manage resources, create right-fit solutions and optimize supply chain processes to advance your business performance and profitability. At every step and in every service, FIDELITONE employees focus on the touchpoints that safeguard your brand and keep your customers coming back.

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Case Study