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Last mile delivery services for creating customer satisfaction

When it comes to high-touch service like last mile delivery, every step in the process toward complete customer satisfaction is critical. Last mile big and bulky delivery adds a layer of complexity. FIDELITONE, the premier provider of big and bulky last mile delivery services helps you create customer satisfaction through our right-fit solutions to your unique delivery needs. Our right-fit solutions are driven by exceptional service, experience and flexibility.

On Time Delivery

Delivery Completion Rate

Delivery Locations

Multiple delivery service levels to meet your needs

Customer choice, expectations and operational performance drive the need for multiple levels of delivery service. Whether you need delivery to the customer’s home, a business or your stores, we offer multiple delivery service levels to meet your needs:

Delivery Scheduling & Customer Self-Scheduling2 Hour Delivery WindowDelivery Track & TraceExchanges & Returns
White Glove
Delivery to the room of choice, unpacking, set-up and assembly, removal of trash.  White glove can be offered as deliver in box or full prep
Room of Choice
Delivery to the room of choice (no unpacking, set-up or assembly)
Delivery over the threshold inside the home (no unpacking, set-up or assembly)
Front Door
Delivery to the front step

Multi-client and Dedicated Delivery Solutions

Having multiple options for your last mile delivery operations is paramount for driving efficiency, profitability and customer satisfaction. We offer multi-client and dedicated delivery solutions for home and business delivery.

Multi-client delivery solution - Fidelitone

Multi-client Delivery Solution

With a multi-client solution, your last mile delivery operation is one of multiple within a FIDELITONE last mile delivery location. A multi-client solution can help improve service, gain efficiencies, and provide scalability all while providing unwavering attention to your business.

  • Shared capacity
  • Shared warehouse staff
  • Shared delivery teams
  • Technology
  • Real-time visibility & tracking

Dedicated Delivery Solution

With a dedicated solution, labor and equipment are dedicated to your business. We provide the delivery teams, delivery trucks, warehouse and office staff and can operate the delivery operation from your warehouse. A dedicated solution can help improve service, ensure capacity, protect your brand and earn customer loyalty.

  • Dedicated delivery teams
  • Dedicated delivery trucks
  • On-site warehouse and office staff
  • Branded trucks and uniforms
  • Technology
  • Real-time visibility & tracking

Flexible and Scalable Solutions

Our Approach and Proven Process

Coupled with our capabilities, we adhere to the process we have designed from decades of experience. Our process, the Path to Loyalty, is how we successfully deliver the outcomes our clients expect.

We manage resources, create right-fit solutions and optimize supply chain processes to advance your business performance and profitability. At every step and in every service, FIDELITONE employees focus on the touchpoints that safeguard your brand and keep your customers coming back.

Trusted By Many Leading Brands

Case Study

Dedicated Last Mile Delivery Services Earn Customer Loyalty

Delivery incidents reported by customers were increasing, on-time delivery metrics were slipping, and return rates were on the rise. With 24,000 deliveries per year, finding a delivery provider who can exceed customer expectations was crucial.

FIDELITONE implemented a dedicated delivery solution which provided the delivery teams, trucks, on-site labor, and technology needed to deliver customer satisfaction. To enable this brand to retain warehouse operations and administration, FIDELITONE’s delivery technology was seamlessly integrated into their systems.

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Find a Location

FIDELITONE offers a national supply chain network of locations to support clients in inbound logistics, order fulfillment, last mile delivery and service parts management.