FIDELITONE, a leader in supply chain performance, advances Last Mile capabilities through regional alignment. Restructuring operational leadership through both internal and external placement defines three distinct regions. New initiatives pave the way for increased capacity and oversight, offering a higher level of service to clients and supporting the recent 16% growth in client base this year.
New hire, Sheldon Worsley, and recently promoted Ismael Valentin join Mark Hunt as Vice Presidents of Operations. Alongside FIDELITONE’s VPs, additional roles have been established for the Last Mile operational leadership team for better support nationwide.
“Our service is our people,” says COO, Ben Klusmeyer, “we strive to be the best and provide high-quality service. At the end of the day, our organization is investing in further advancing our leadership to provide additional bandwidth in efforts to support our clients. Placing the right people in the right seats is integral to forging prosperous relationships to promote customer loyalty.”
New VP of Operations in the West, Sheldon Worsley joins FIDELITONE with a managerial track record of more than 20 years in Supply Chain and Last Mile operations. Most recently serving as Director of Customer Logistics at Ryder, Sheldon intends to uphold first-class expectations, serve as a standard in the industry for others, and manage our operations with excellence. Ben says that Sheldon's previous experience with many notable clients, hands-on approach, and continuous improvement mentality “has provided us a certainty that he is the right fit personally and culturally”.
Ismael Valentin, promoted to VP of Operations, will continue to manage the Southeast and a segment of the Midwest. Starting as a General Manager, he has been with FIDELITONE for 8 years. Ben commented, “Ismael displays a level of passion and drive for our organization and clients which is unwavering” Managing hubs in the South, Central, and West, he has been critical in getting operations off the ground for startups in Albuquerque, Chandler, Denver, Fort Myers, Nashville (client-based operation), and Sarasota over the last few years.
As the cornerstone of FIDELITONE Operations, Mark Hunt has dependably managed operations for 22 years. As a staunch performer, he directs the mid-Atlantic with precision, leading to top-performing spots for multiple hubs for a primary client, for three years running. Mark continues to strive for excellence in efficiency and cost-savings for clients. Displaying strong leadership tactics, he implements synergy within processes.
Newly appointed Director of Capacity and Compliance, AJ Hiniker will oversee IC recruiting efforts, metrics, and on-boarding nationwide. Entering FIDELITONE as a Field Capacity Specialist in 2021, he quickly and successfully transitioned into playing the dual role of Regional Manager for the West and Recruiter. “This promotion was a natural progression for AJ. He is a self-starter, AJ continuously takes ownership of opportunities and presents solutions for the betterment of the organization and our partners,” says Ben. AJ has more than 19 years of multi-faceted experience as an operational leader.
“This new alignment will better prepare FIDELITONE for growth and strengthen our operations team in support of our client’s initiatives. We’ve implemented a targeted approach to strategically align our company. By adding the right members to our team, we’ll continue moving forward as a stronger cohesive unit, helping our partners earn their customer’s loyalty.” – Ben Klusmeyer
To learn more about FIDELITONE, visit www.fidelitone.com.
FIDELITONE helps clients earn their customers’ loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery, and service parts management. With 40+ locations across the U.S. and over 7 million annual shipments and deliveries, FIDELITONE manages resources, creates right-fit solutions, and optimizes supply chain processes to advance clients’ business performance and profitability.
Founded in 1929 with an entrepreneurial spirit and the principle of customer focus, FIDELITONE has been leading the supply chain industry with high-performing systems for more than nine decades.