Our Services
Our Proven Process
We manage resources, create right-fit solutions and optimize supply chain processes to advance your business performance and profitability. At every step and in every service, FIDELITONE employees focus on the touchpoints that safeguard your brand and keep your customers coming back.
Knowledge Center
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How to Review a Contract with a 3PL Partner: A Guide to MSA’s and the Review Process
When you partner with a third-party logistics (3PL) provider, the contract you sign does more than outline services and pricing.…
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How to Reduce Shipping Costs While Maintaining Quality Standards
Shipping is one of a brand’s biggest expenses, especially as customer expectations for fast, low-cost…
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FIDELITONE Named Top 3PL Provider
FIDELITONE, a supply chain management firm, has been named to the Top 100 3PL Provider…
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Anatomy of a Parcel Rate – Insights for Parcel Cost Management
Rising shipping rates can erode the profits of online and omnichannel retailers. If you are…
Case Studies
See how FIDELITONE’s solutions address the needs, solve challenges and deliver valuable outcomes.
Beside the rise of the health and wellness industry sits “man’s best friend”. With unprecedented sales reaching the Pet Health and Wellness space, this leading brand was facing the ch
Inventory Forecasting – Worth It’s Weight In Gold In-house service organization for national home improvement retailer improves first-time repair rate to over 90% and reduces inventory by 37% Key Challenge A first-time repair rate of around 50% wasn’t cutting it. The retailer knew its current solution wasn’t meeting customer expectations. Nothing short of 90% first-time…
Repair Parts: Cycle Times For The 21st Century National consumer electronics retailer improves fill rate to over 95% and saves more than $1 million in parts cost annually. Key Challenge The client, a national consumer electronics retailer, previously relied on a manual process to hunt down repair parts from directed sources. Independently, each of the…
Flawless Forecasting Predicts Supply Chain Success Forecasting tool helps copier manufacturer achieve over 99% inventory accuracy on parts. Key Challenge This copier manufacturer provides a premium copier line with annual service agreements. They ship parts from distribution centers in California and New York to 40 forward stocking part center locations nationwide. FIDELITONE manages nine of…
On Target and On-Time: Optimizing Omni-channel Fulfillment While expanding retail channels and growing an ecommerce business, retailer makes all the right moves for efficiency and customer satisfaction. Key Challenge Low fill rates and order errors were undermining sales. There was little or no visibility into order activity and inventory levels, creating slips in inventory management….
Learn how a worldwide power tool manufacturer improved their service part order fill rate to over 96% and reduced their on-hand inventory by 25% resulting in significant cost savings and increased customer satisfaction.
Our Company
FIDELITONE is a supply chain management firm that delivers exceptional customer experiences and helps you earn their loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery and service parts management.
Join Our Team
Working at FIDELITONE is more than a job, When you join the FIDELITONE team, you join in a promise: We deliver customer experiences that create loyalty.