Home delivery in the COVID-19 era has changed for the foreseeable future. Retailers and home delivery providers have prioritized safety as a primary concern. New delivery standards and innovative options driven by consumer preferences are essential for protecting customers, workers, and the general public.
Home products: demand is strong
NBC News reported that consumers are spending more time at home and feeling the urge to improve their home environments with purchases such as furniture. In fact, consumers are shopping online up to 40% more than before, according to McKinsey. Furthermore, there’s been a “shock to loyalty” as consumers try new brands and explore new habits, they add.
While contactless delivery is a growing trend, the convenience and service benefits of last mile furniture delivery and assembly retain appeal. How do FIDELITONE Last Mile Delivery teams ensure a safe experience for customers?
Delivery team and customer safety measures
CDC maintains guidelines for safe home deliveries. FIDELITONE has been proactive every step of the way in implementing new protocols. Uniform safety standards for Last Mile delivery teams include the following safeguards:
- Daily temperature checks for delivery teams before load-out
- Hygiene, handwashing, and hand sanitizer for delivery teams
- Masks – required in the home at all times (Note that gloves and foot coverings that were already mandatory standards for white glove delivery.)
- Six-foot distancing within the home
- Wiping down items such as pens and electronic signature pads/mobile devices after each use
- Rigorous cleaning and sanitizing of delivery trucks and equipment
The FIDELITONE team also checks with the customer prior to delivery, following a prescribed checklist, to ensure safety and health of delivery teams.
Home delivery service levels
Options for delivery service levels have always been part of the formula for earning customer loyalty. Today, they’re more important than ever. Service level options keep the customer in control. FIDELITONE is able to provide curbside or threshold service if the customer does not want anyone in their home.
In-home safety first
Regional Director Ismael Valentine puts it this way: “At FIDELITONE, the safety of our customers and staff has always been second to none. But during these trying times, our commitment is unquestionably the best in the industry. Our number one priority is people!”
Commitment to safety and health is crucial to earning customer loyalty today. FIDELITONE manages the moment of truth, earning customer loyalty at every step and in every service. Learn more about in-home Last Mile Delivery Services. How can we help? Contact us online or call 800.475.0917.