Last Mile Delivery Services For Creating Customer Satisfaction
When it comes to high-touch service like last mile delivery, every step in the process toward complete customer satisfaction is critical. Last mile big and bulky delivery adds a layer of complexity. FIDELITONE, the premier provider of big and bulky last mile delivery services helps you create customer satisfaction through our right-fit solutions to your unique delivery needs. Our right-fit solutions are driven by exceptional service, experience and flexibility.
Last Mile Delivery Challenges We Address
Delivery Team Capacity Constraints
Poor On-Time Delivery and Delivery Completion Percentage
Lengthy delivery cycle time
High Damage Rates
Poor Customer Experiences, Communication and Survey Scores
Lack of Visibility Through the Delivery Journey
Multiple Delivery Service Levels
Customer choice, expectations and operational performance drive the need for multiple levels of delivery service. Whether you need delivery to the customer’s home, a business or your stores, we offer multiple delivery service levels to meet your needs:
| Delivery Scheduling & Customer Self-Scheduling | 2 Hour Delivery Window | Delivery Track & Trace | Exchanges & Returns | |
|---|---|---|---|---|
| White Glove Delivery to the room of choice, unpacking, set-up and assembly, removal of trash. White glove can be offered as deliver in box or full prep |  | | | |
| Room of Choice Delivery to the room of choice (no unpacking, set-up or assembly) | | | | |
| Threshold Delivery over the threshold inside the home (no unpacking, set-up or assembly) | | | | |
| Front Door Delivery to the front step | | |
Multi-client and Dedicated Delivery Solutions
Having multiple options for your last mile delivery operations is paramount for driving efficiency, profitability and customer satisfaction. We offer multi-client and dedicated delivery solutions for home and business delivery.
Multi-client Delivery Solution
With a multi-client solution, your last mile delivery operation is one of multiple within a FIDELITONE last mile delivery location. A multi-client solution can help improve service, gain efficiencies, and provide scalability all while providing unwavering attention to your business.
Dedicated Delivery Solution
With a dedicated solution, labor and equipment are dedicated to your business. We provide the delivery teams, delivery trucks, warehouse and office staff and can operate the delivery operation from your warehouse. A dedicated solution can help improve service, ensure capacity, protect your brand and earn customer loyalty.
Get in Touch
Are you interested in order fulfillment or last mile delivery services? Consult with a FIDELITONE expert to discuss how we can help.
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Industry Expertise
As the premier provider of last mile delivery services, we have extensive experience within a variety of industries. A few of the industries we specialize in:
Flexible and Scalable Solutions
Our Approach and Proven Process
Coupled with our capabilities, we adhere to the process we have designed from decades of experience. Our process, the Path to Loyalty, is how we successfully deliver the outcomes our clients expect.
We manage resources, create right-fit solutions and optimize supply chain processes to advance your business performance and profitability. At every step and in every service, FIDELITONE employees focus on the touchpoints that safeguard your brand and keep your customers coming back.
Trusted By Many Leading Brands
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Dedicated Last Mile Delivery Services Earn Customer Loyalty
Delivery incidents reported by customers were increasing, on-time delivery metrics were slipping, and return rates were on the rise. With 24,000 deliveries per year, finding a delivery provider who can exceed customer expectations was crucial.
FIDELITONE implemented a dedicated delivery solution which provided the delivery teams, trucks, on-site labor, and technology needed to deliver customer satisfaction. To enable this brand to retain warehouse operations and administration, FIDELITONE’s delivery technology was seamlessly integrated into their systems.
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FIDELITONE offers a national supply chain network of locations to support clients in inbound logistics, order fulfillment, last mile delivery and service parts management.