Sam Griffin: Personalizing Supply Chain Solutions for Clients
Sam’s role is unique in that it spans across our entire Path to Loyalty™ process. He helps to design & implement solutions for our clients from start to finish
Joana Guzman, Supervisor Client Services: Customercentric
Joana Guzman is the Client Services Department Supervisor for order fulfillment and last mile clients at our Wauconda, IL headquarters.
Chantel Snowden, Senior Dispatcher: Exceeding Expectations
Chantel Snowden is an on-site Senior Dispatcher for FIDELITONE at one of our last mile hubs in Grove City, Ohio which supports a high-end furniture retailer.
Chelsey Hehn: Team Leader with a Positive Attitude
Delivering outstanding customer experiences is a priority for all FIDELITONE team members, and Chelsey works to make sure our team runs smoothly and efficiently
Richard Lebron: Leveraging Data to Make Smart Decisions for Clients
Meet Richard Lebron Lead Developer of Web and Reporting. His knowledge of how to leverage data & technology to improve client processes has helped him stand out
Karen Grasso: “I advocate for our customers.”
Meet Karen Grasso FIDELITONE’s Customer Experience Support Supervisor. Delivering outstanding customer experiences is a priority for all FIDELITONE team members
Neil Terrell: The Industry has a Bright Future
With the rapid growth of ecommerce also comes an increase in return volume. And returns can hurt profitability & customer loyalty if handled incorrectly.
Miguel Herrera: Safely Driving 600 Miles a Day
Meet Miguel Herrera, a CDL Driver based in Albuquerque, NM. He drives a tractor trailer for long distance freight deliveries, typically drives 600 miles a day!
John White, Wauconda, IL Mentor and Warehouse Generalist
Meet John White, Mentor and Warehouse Generalist in Wauconda, IL. Passionate team members like John are the reason why FIDELITONE is a great place to work.
Driver Mark Zolneirzak: Mark Zolneirzak, Pittsburgh, PA Last Mile Delivery Driver
In honor of National Driver Appreciation Week, September 9-15, our first interview features Mark Zolnierzak. – one of our amazing last mile delivery drivers.