Order Management

Order
Management

From drop ship management to virtual returns, we look for ways to eliminate nodes in your supply chain and refine resource allocation.

Drop Ship Management

FIDELITONE achieved an industry first when it pioneered an individual drop-ship program to bypass midpoints in the distribution process and ship directly to the customer. Customers win with quicker product delivery. Your business performance wins with fewer links in the chain and reduced costs.

With decades of experience in drop ship order management, FIDELITONE can construct a specialized operation that works for your operation.

Virtual Returns

Is another strategy that bypasses midpoints while improving service levels. Our virtual returns process provides clients access to a Web interface where they can process returns from their sites to determine the correct action to be taken for any given return. These actions can range from returning the item directly to the original supplier, to field scrap of the inventory, to return to a central location for other disposition.

For a recent client project, FIDELITONE developed a virtual returns program to bypass midpoints in the returns process to boost a client’s return recovery rate from 70 to 95% and significantly reduced FTEs. Ask us to share some Supply Chain Success Stories with you.

FIDELITONE order fulfillment services is a great fit for items with high velocity—or for drop ship vendors that can’t meet service level requirements through their existing systems. FIDELITONE operates order fulfillment centers strategically located to reach 98% of the US population in 1-2 days by ground service. Your customers’ orders received by 3 PM ship same day; all in-stock items ship within 24 hours.

Crisis Planning: How to Prepare Your Supply Chain

Learn More

World Cup Wins: Behind the scenes for logistics and supply chain

Learn More

How We Use Customer Experience Data

Learn More

How to Tackle Labor Shortages in Logistics

Learn More

Is Your Supply Chain Ready for a Growth Economy?

Learn More

Case Study

With Virtual Returns we eliminated a leg in the return process, gained greater control over our inventory and sped up the return recovery time. These improvements contribute to a better returns system which ultimately affects our ability to retain satisfied customers.

Parts Director
National Consumer Electronics Retailer

Get in Touch:

Ready to advance your business and earn customer loyalty? Contact us today.