Last Mile Delivery

When you partner with a third-party logistics (3PL) provider, the contract you sign does more than outline services and pricing. It defines how you’ll work together, what protections are in place, and how the partnership can grow over time. A thoughtful business contract review helps both parties safeguard their interests without slowing down collaboration. Knowing how to review a contract and what to expect in a Master Services Agreement (MSA) ensures that you walk into the relationship with clarity and confidence.

When evaluating a last mile delivery service provider, touring one of their facilities shouldn’t be an afterthought, it’s a crucial part of the decision-making process. A visit provides a firsthand look at how the provider handles your product, manages people, and operates day-to-day. It’s your chance to validate what you’ve heard in meetings or read in proposals.

Efficient and comprehensive onboarding is essential when implementing a last mile delivery solution, especially when partnering with a third-party logistics (3PL) provider. A well-structured onboarding process directly influences the success of your last mile delivery operation by impacting efficiency and cost management, customer experience, and the strength of your 3PL partnership. Understanding the importance and how to improve last mile delivery through a comprehensive onboarding process positions your brand for sustained success.

Last mile delivery is a complex journey, filled with multiple handoffs and moving parts, from order creation and inventory allocation to dispatch and final delivery confirmation. Each of these steps plays a role in shaping the last mile customer experience, but not all are created equal. So which delivery events matter most? And more importantly, how can your brand track these milestones in real time to ensure nothing falls through the cracks?