Case Studies

On Target and On-time: Optimizing Omni-channel Fulfillment

 On Target and On-time: Optimizing Omni-channel Fulfillment

On-target, on-time fulfillment commands the retail marketplace. When consumer mood strikes, the company must deliver—both to retailers and to ecommerce shoppers.

Low fill rates and order errors were undermining sales for this specialty gift company. There was little or no visibility into order activity and inventory levels, creating slips in inventory management.

FIDELITONE stepped in and worked closely with the client to establish clear goals and relocate fulfillment services to a FIDELITONE operated fulfillment center. The move expanded the client’s 1-2 day direct-to-consumer fulfillment service area, reduced shipping costs, and lowered warehouse and labor fees.

By offering full visibility into inventory and orders through the cloud-based WMS, FIDELITONE helped the client verify order status on demand and enhance inventory decision-making. Order accuracy is now approaching 100% and fill rates of 99.6% are huge wins for this company. Further boosting service levels, most orders now ship the same day. Since switching to FIDELITONE, the company’s orders have more than doubled. Making all the right moves has translated into unmatched precision in inventory management and omni-channel order fulfillment for this client’s business.

“We were impressed with how smoothly and quickly the move and the IT integration went. As we have grown, the FIDELITONE team has always been flexible and responsive to everything we need. Our orders get out promptly and accurately! Thank you.” Owner, Retail Gift Corporation

Download the full case study and see how FIDELITONE’s people, processes, and technology increased inventory accuracy and streamlined order fulfillment for this retailer.

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