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Case Studies

In-home repair success story

 In-home repair success story

Repairing Customer Satisfaction with In-Home Furniture Repair

Damage to furniture during delivery is a persistent pain point for all furniture retailers, resulting in costly repair and return processes. When this furniture retailer needed a sustainable solution to support last mile delivery operations and guarantee customer satisfaction, they turned to FIDELITONE. Discover how unavoidable furniture damage created an opportunity to regain revenue and create a positive customer experience, resulting in an 80% reduction of damage-related costs.

Reduced costs and retained revenue statistics

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