Case Studies

Going the Extra Mile for Customer Satisfaction

 Going the Extra Mile for Customer Satisfaction

Customers expect convenience and flexibility from their delivery experience. To outclass an abundance of competitors, the client knew that their deliveries had to arrive on-time, at the customer’s convenience, and alongside an exceptional in-home delivery experience.

Delivery incidents reported by customers were increasing, on-time delivery metrics were slipping and return rates were on the rise for this retailer. The solution, a dedicated last mile delivery model providing customers with control and convenience to earn customer loyalty and increase sales.

reported incidents are down 50%, sales have grown 15%, returns are down 37%

Download the full last mile delivery case study and see how FIDELITONE’s people, processes, and technology transformed the customer experience for a struggling furniture retailer.

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