A manufacturer had eager customers ordering in-home fitness equipment, only to be disappointed with long delays and the flawed set-up characteristics of unskilled and untrained teams. Topping it off, delivery staff spent too much time in the home and lacked attention to the courtesies customers expect. With their reputation and customer loyalty at stake, the company turned to a white glove delivery expert to implement an in-home solution tailored to their brand's products and customers’ expectations.
After delving into SOPs for product assembly and configuration, the FIDELITONE team developed a robust training program, supported with training videos for delivery teams so they could execute the process efficiently and flawlessly.
Supported by FIDELITONE processes and technology, inventory management and delivery scheduling took a new turn. Products dispatch from the warehouse 3 days faster as they are promptly scheduled for white glove delivery. Full visibility into the delivery process is available in real time through the private FIDELITONE partner portal, and customer communications create a new level of courtesy and convenience. Inventory is turning faster, generating space efficiency, and inventory obsolescence has dropped. Freight optimization through expertly-planned processes reduces costs, too.
Download the full case study and see how FIDELITONE’s comprehensive last mile solution provided a superior last mile delivery experience for customers while reducing costs for this fitness equipment manufacturer.