From computers to flat screens and side-by-side refrigerator freezers to mobile devices and tablets, the products and devices we use every day to make our lives better have one big drawback – they are not indestructible. They break or fail and we sometimes need to get them repaired or replaced. If you’re a major retailer with locations across the country, there isn’t a day that goes by that you don’t see a steady stream of customers with repair or replacement issues.
This client, a national leader in consumer electronics, was experiencing challenges with the repair and replacement aspect of its business due to field staff behaviors and systems. Return and recovery rates hovered around 70%. Something had to be done to improve the inventory carrying costs and inventory obsolescence.
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