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Protecting the Customer Experience at Every Touchpoint

 Protecting the Customer Experience at Every Touchpoint

Negative feedback from customers regarding their delivery experience was threatening repeat business for the retailer in two key markets. Drivers weren't friendly, customers said; product damages in transit were delaying deliveries or creating surprises in the home; and store personnel were increasingly frustrated by missed store delivery schedules. 

How did this retailer transform critics into advocates? Complete the short form below to view the complete case study.

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