A recent consolidation reduced this copier manufacturer’s forward stocking part center locations by approximately 25%. The process uncovered a magnitude of overstocking and understocking, a lack of demand on various inventory parts, and unnecessary inventory in service technicians’ trucks. High inventory, order cycle time, and overnight shipments were eating into the client’s profits. The copier manufacturer was searching for ways to streamline inventory while minimizing operating expenses associated with emergency orders.
To provide uninterrupted, quality service to customers, FIDELITONE developed a comprehensive service parts management solution including reorganizing part centers and establishing a new process for data collection. FIDELITONE’s data visibility and inventory forecasting solution helped this copier manufacturer achieve more than 99% inventory accuracy on parts.
Download the full case study to see how FIDELITONE’s inventory management solution, optimized inventory while increasing order accuracy and savings for the client.