Case Studies

Finding a Needle in a Haystack

Finding a Needle in a Haystack

Product repair times were suffering and repair technicians were losing time to a familiar challenge:  finding the right part for the job in an industry where accuracy and efficiency drive customer loyalty. Parts mismatches and repair delays were not uncommon.

This home improvement retailer implemented a web-based parts finder system including all manufacturer brands, models and parts available to the service organization. Part search time decreased and repair productivity increased.

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