fidelitone-order-management

Services

Order Management

FIDELITONE Supply Chain Management experts are a trusted resource for improving your order management process flow and delivering to your bottom line. We familiarize ourselves with your specific supply chain configuration, your products, your timing, and your customers’ needs and expectations. 

We offer a relentless process-oriented focus, looking for ways to eliminate nodes in your supply chain and refine resource allocation. Our order management solutions are as unique as your business, incorporating both virtual order fulfillment methodologies and physical order fulfillment options.

Drop ship Management

FIDELITONE achieved an industry first when it pioneered an individual drop-ship program to bypass midpoints in the distribution process and ship directly to the customer. Customers win with quicker product delivery. Your business performance wins with fewer links in the chain and reduced costs.

With decades of experience in drop ship order management, FIDELITONE can construct a specialized operation that works for your operation.

Virtual returns

Is another strategy that bypasses midpoints while improving service levels. Our virtual returns process provides clients access to a Web interface where they can process returns from their sites to determine the correct action to be taken for any given return. These actions can range from returning the item directly to the original supplier, to field scrap of the inventory, to return to a central location for other disposition.

For a recent client project, FIDELITONE developed a virtual returns program to bypass midpoints in the returns process to boost a client’s return recovery rate from 70 to 95% and significantly reduced FTEs. Ask us to share some Supply Chain Success Stories with you.

FIDELITONE Order Fulfillment Services is a great fit for items with high velocity—or for drop ship vendors that can’t meet service level requirements through their existing systems. FIDELITONE operates order fulfillment centers strategically located to reach 98% of the US population in 1-2 days by ground service. Your customers’ orders received by 3 PM ship same day; all in-stock items ship within 24 hours.

How can we help you build value into your order management activity? Contact FIDELITONE online today or call:  800.475.0917.

Case Study

Virtual Returns – Real World Savings

The no-touch virtual returns process reduced obsolescence by millions of dollars for the client.

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