B2C and B2B Deliveries
When it comes to high-touch service like white glove delivery, every step in the process toward complete customer satisfaction is critical. From receiving and inspecting product, to schedulings and confirming delivery, to protecting the area of the home prior to setup and then leaving it in pristine condition, you can be confident that FIDELITONE will deliver an experience you and your customer expect.
Pre-delivery Inspection and Repair
To minimize damage and loss and decrease the amout of returns, we offer pre-delivery inspections at our locations. On-site furniture medics are able to repair surface blemishes and return the item to factory-level quality before the product is shipped. Your product is then blanket wrapped and hand-loaded into a truck for delivery.
Professional Delivery Teams
Whether they arrive at your customer's home or office in our branded uniform or yours, you can rely upon FIDELITONE delivery drivers to provide an exceptional customer experience where it matters most.
All of our drivers are subject to nationwide background checks and drug testing and go through safety and training programs before they knock on your customers' doors. Most teams are also cross-trained across multiple product categories.
Our drivers are equipped with information and tools that they can access via their smartphone, to ensure they're meeting delivery schedules and service levels.
Our CX Support team manages orders by scheduling deliveries live, as we receive the product. They manage hundreds of thousands of calls per year, handling sales, assemblies, returns and exchanges activities.
We have the ability to communicate with your system to process orders and generate required reports. File types include EDI X12, XML, flat files and web services.