Service & Repair Parts Management


Service Parts Management

Do your waiting customers and technicians receive the parts they need, when and where they need them?

When it comes to consumer products with long life cycles, the customer experience typically extends well beyond the initial purchase. Warranty service and repair events are likely. And no one these days wants to wait.

Service parts businesses deal with some of the most complex supply chain challenges:

  • Lots of SKUs
  • Fast and slow movers
  • Uneven response
  • Geographically dispersed suppliers
  • Obsolescence

At FIDELITONE, we've been managing service parts for well-known brands for decades, and we're ready to serve you and your customers. Whether it's:

  • Forecasting for the right amount of the right parts,
  • Managing large (or small) vendor networks,
  • Procuring inventory,
  • Warehousing inventory or
  • Fulfilling orders,

we focus on achieving quick response times, containing costs and impacting the success of first-time complete rates.

Parts Forecasting for Inventory Control

How well are you managing service levels and inventory costs in your service parts business? Are you buying the right amounts of the right inventory? Meeting seasonal demand? Avoiding lost sales due to stock outs? If not, maybe it's your forecasting approach.

Vendor Management

One of the biggest headaches in service parts management is dealing with large, geographically dispersed vendor networks - often, with low visibility to inventory. FIDELITONE can take that headache away from you and manage your vendors on your behalf. We streamline who you have to deal with down to one. Us.

Order Management

We familiarize ourselves with your supply chain configuration, products, timing and customers' needs and expectations to deliver solutions to your bottom line.


With a proven record in procurement services, we work tirelessly with vendors to optimize the prices you pay and reduce your lead times.

Service Parts Fulfillment

Whether it's via a central warehouse or vendor drop ship, we'll get your orders to where they need to be.

Read what Tom Giovingo shared with industry peers on Optimizing the Repair Journey in 3PL Americas magazine. Page 25.

Case Study

Service Parts Management - Delivering on Brand Experience

Worldwide tool manufacturer improves fill rate to over 96% and reduces inventory by 25%.

Read More

Is your service parts supply chain consumer driven? Read our blog on operational practices that help deliver the right experience.