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Improving service levels in omni-channel fulfillment

Supply Chain Success Story

"We were impressed with how smoothly and quickly the move and the IT integration went. As we have grown, the FIDELITONE team has always been flexible and responsive to everything we need. Our orders get out promptly and accurately!" - Owner, Retail Gift Corporation

Low fill rates and order errors were undermining sales for this retail company. FIDELITONE stepped in and worked closely with the client to establish clear goals and relocate fulfillment services to a FIDELITONE operated fulfillment center. Order accuracy is now approaching 100% and fill rates of 99.6% are huge wins for this company. Further boosting service levels, most orders now ship the same day.

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