History
Fidelitone Logistics is guided by an entrepreneurial spirit and customer focus that has shaped the company since 1929.
Fidelitone Logistics opened for business in 1929 as a manufacturer and distributor of phonograph needles for record players and jukeboxes. When founder Arthur Olsen realized the need for a longer-lasting needle, Fidelitone developed the Diamond Stylus, a high-quality needle that is now a featured collector's item. The Diamond Stylus was manufactured in Fidelitone's plants in the United States and Scotland - and distributed around the world.
As record players gave way to cassette players in the 1970's, Fidelitone became the exclusive private-brand parts distributor for the largest provider of product repair services in the United States. Fidelitone continued to expand its repair service operations and soon became an international leader in parts distribution.
In the 1980's, Fidelitone pioneered the individual drop ship program making Fidelitone the first distribution company to bypass one or more mid-points and ship directly to the end user. Fidelitone's innovation greatly impacted the distribution industry, improved customer satisfaction and delivery times, and is now the industry standard.
Throughout the 1990's, Fidelitone expanded its facilities, acquired companies specializing in MRO (maintenance, repair and operations) and implemented state-of-the-art warehouse automation to deliver faster service, accuracy and cost control for customers.
In 2008, Fidelitone acquired two companies in the asset-light transportation sector to expand efficiencies in Last Mile and White Glove delivery. In 2009, Fidelitone Logistics acquired a packaging leader to complement Fidelitone's capabilities for printing, packaging and fulfillment services.
In September 2009, Fidelitone Logistics celebrated its 80th anniversary and reaffirmed its company-wide commitment to "Be one solution for developing satisfied customers every time."
Now in the fourth-generation of privately-held ownership, Fidelitone Logistics is guided by the same entrepreneurial spirit and customer service focus that has shaped the company since 1929.
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