Fidelitone Logistics Announces Key Executive Appointments Aimed at Advancing Customer Service and Operations Excellence
Media Contact:
Jill Morino
(847) 469-6201
jmorino@fidelitone.com
FOR IMMEDIATE RELEASE
Fidelitone Logistics
Announces Key Executive Appointments
Aimed at Advancing Customer Service and Operations
Excellence
Wauconda, Ill. (November 17, 2010) - Fidelitone Logistics, an industry leader in third-party logistics and supply chain performance, is pleased to announce two key executive appointments that underscore the company's commitment to operational and customer service excellence.
Tom Giovingo, a 20-year veteran of the company, has been appointed senior vice president of customer relations management, a newly created position. In this role, Giovingo will help ensure Fidelitone's customer service and support functions maintain best-in-class benchmarks.
Giovingo has held a number of leadership roles with Fideltione, most recently serving as senior vice president of strategic accounts. During his tenure, he has been instrumental in bringing in and managing the relationships with some of the company's most long-standing customers. He holds a B.A. from Loras College in Dubuque, Iowa.
"Nothing is more vital to the continued success of our business than the relationships we have with our customers," Giovingo explained. "I embrace the challenge of elevating those relationships and building new ones, with a focus on efficiency and adding value to our customers' bottom lines, while being innovative with services and solutions."
"There's no one better suited to lead our customer relations management efforts than Tom," Fidelitone President Josh Johnson asserted. "During his time with the company, he has had touch points with nearly every customer and he understands what they expect from the organization. In tough economic times, ensuring customer satisfaction is more important than ever and we are confident that Tom can take us to the best-in-class position toward which we are striving."
Chuck Perry was recently promoted to the position of vice president of operations and customer solutions, with responsibility for Fidelitone's 27 facilities throughout the U.S. In this role, Perry will be responsible for elevating operations company wide, as well as supporting business growth through collaboration with current and prospective customers to develop creative solutions to complex supply chain problems.
Perry, who joined Fidelitone in October 2009 as director of customer solutions, has 33 years of supply chain experience, including 15 years in project management and solutions development for organizations such as Wipro Technologies, Keane Advisors, ConAgra Foods and Ryder. He holds a B.S. in Business Administration from Myers College and an MBA from Keller Graduate School of Management. He also earned PMP certification from the Project Management Institute.
"Operational excellence is the key to achieving and maintaining customer satisfaction," Perry said. "We have already identified the pillars of operational excellence: safety, profitability, quality, employee commitment and social responsibility. My job is to provide the team with clear objectives in support of these pillars to enable organizational clarity and ensure we are continually striving for total customer satisfaction."
"Chuck's experience in project management and solutions development makes him uniquely positioned to lead our drive to operational excellence with an eye toward improving process, service and cost for our clients," Johnson explained. "Having our head of operations so closely tied to customer engagements and attuned to customer needs allows us to focus our efforts around to most value-added initiatives and solutions."
With solutions tailored to meet each client's complex and specific supply chain needs, Fidelitone serves customers ranging from Fortune 100 companies to start-up organizations, in industries as diverse as aftermarket parts, consumer goods, electronics, medical supplies and devices, office equipment and building supplies. Driven by a customer-focused philosophy and an entrepreneurial spirit, the company strives for flexibility by offering technology-driven solutions to improve cash flow, reduce costs and increase speed to market.
About Fidelitone Logistics
An industry leader in 3PL and supply chain performance, Fidelitone Logistics delivers value-added solutions that exceed the scope of our competition and the expectations of our customers. As a logistics innovator since 1929, the company's expertise includes: Inventory Management, Global Sourcing, Warehousing & Distribution, Transportation Management, Print & Packaging, White Glove Delivery and Reverse Logistics. Headquartered near Chicago, Fidelitone Logistics is a privately-held company with more than 25 locations and 600 employees throughout the United States. To date, more than 1 million shipments are managed by Fidelitone Logistics each month, for a variety of customers ranging from Fortune 100 companies to start-up organizations. For more information, please visit www.fidelitone.com.
# # #