Xerox - Outsourced Courier Services
How Xerox and Fidelitone work together to provide end-to-end client solutions
The Problem: Xerox, the leading document management technology and services company, was bidding to manage the entire mailroom and all document creation needs for one of the nation's most respected and best performing exchange and wireless providers. This operation required Xerox to provide mailroom staff to generate and distribute documents, as well as drivers to operate trucks and vans that ran regular routes to distribute the mail.
The Solution: Xerox confidently provides personnel to manage document creation operations throughout the United States, but wanted to partner with an organization that was an expert at managing courier services. Xerox chose Fidelitone Logistics to handle the courier portion of the operation based on Fidelitone's experience and superior level of service.
By partnering with Fidelitone Logistics, Xerox was able to propose a creative, end-to-end solution to the communications company, which included Xerox mailroom equipment, mailroom personnel, outsourced courier services, inventory control movement, and management of product deliveries which would ultimately drive down costs and increase service.
Conclusion: The partnership between Xerox and Fidelitone Logistics has proven to be beneficial for both companies as they work together to provide the best products and services to clients - saving customers money and building a strong relationship in the process.
"With Fidelitone Logistics providing assistance, Xerox was able to confidently offer a proposal to the communications company to meet their document needs," said Thom Schlewitt, manager of field logistics operations for Xerox in the United States.